You may have experienced some good customer service before – but probably not service worth US$229,368.52 (around AU$320,000).
That’s the amount won by one Robert Taylor at the Treasure Island Casino on the Las Vegas strip, when the slot machine he was playing paid out the progressive jackpot. The only problem? The machine malfunctioned, and neither he nor casino staff realised he’d won until he’d already gone home to Arizona.
Fortunately for Robert, Treasure Island worked with agents of the Nevada Gaming Control Board to pore over surveillance footage, witness interviews, rideshare data and purchase records to identify him as the winner of the jackpot, and reached out to invite him to collect his winnings.
James Taylor (no relation), Chief of the NGCB’s Enforcement Division, applauded the effort to make sure the winner got what was rightfully his.
“I commend the agents of the Enforcement Division, particularly Agent Dan Nuqui, for ensuring that the public trust in the gaming industry remains strong by spending countless hours over two weeks to ensure that a patron is awarded winnings owed to him.
“This has been a great example of government working together for the benefit of the public,” he said.
That’s hard work you can take to the bank.
