The voluntary Code – which came in on 1 January 2020 – covers all aspects of a resident’s experience in a retirement community – from signing the contract to life in the village and leaving– and it has real teeth.
Dr Elizabeth Lanyon is heading up the Code’s independent Review Panel after spending 15 years in the Victorian Government’s Department of Justice – and will monitor compliance with the Code and oversee its complaints register.
If a village breaches the Code, village operators must rectify the issue and in more serious cases, must have to appoint an independent auditor to audit the areas where the breaches took place.
Severe breaches can result in the breach being publicly reported on the Code website – so residents can be confident that their operator will be held to account if problems do occur.
Ben Myers, the Executive Director for Retirement Living at the Property Council, said people thinking of making the move to a retirement community should ask if their potential future home is signed up to the Code.
“A retirement community that signs up for the Code is demonstrating its commitment to high standards across its accommodation, services, management, sales and marketing,” he said.
Reassuring news for both residents and their families.
Discussion1 Comment
Hello, I enjoyed reading your web site. Can you tell me how to find the LIST OF RETIREMENT VILLAGES that have signed up to the Code of Conduct in Qld.
Thank you,
Jasmine Satch
jasminesatchandslb@gmail.com